Shipping policy
Last updated: February 2026
At Navea, we work hard to get your order shipped quickly, safely, and efficiently. Below is a clear breakdown of how our shipping process works.
Processing Times
Orders are processed within 1–2 business days.
Weekend and holiday orders ship the next business day.
You will receive a confirmation email with tracking once your order ships.
Shipping Times
United States (Domestic):
Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–3 business days
International:
Shipping time varies by destination, typically 7–14 business days.
Customs delays may extend delivery times beyond our control.
Shipping Rates
Shipping rates are calculated at checkout and depend on:
Destination
Shipping speed selected
Order weight/size
Free shipping promotions apply automatically when eligible.
Order Tracking
Once your order ships, you will receive a tracking link via email.
Tracking may take 24–48 hours to update after the label is created.
Wrong Address / Address Changes
If you entered an incorrect address:
Contact us immediately at support@navea.co.
We can update the address only if the order has not shipped yet.
Once an order is shipped, we are unable to reroute packages.
Lost, Stolen, or Delayed Packages
Navea is not responsible for:
Packages marked as “delivered” but not received
Delays caused by carriers
Customs holds
However, we will help you open an investigation with the carrier and assist however we can.
International Customs / Duties
International buyers are responsible for:
Any customs fees
Import taxes
Duties
These are not included in the product or shipping price.
Returns & Exchanges
Please refer to our Return Policy for details on returns, refunds, and replacements.
Need Help?
We’re here for you.
Contact us anytime at support@navea.co